The Follett Difference

Unmatched Service and Expertise

Our goal is to empower librarians, teachers, school leaders, and administrators. We partner with educators and provide the tools they need quickly and reliably, with dedicated representatives helping every step of the way. With industry-leading turnaround times, best-in-class collection development and self-service tools, an ever-expanding product selection, and cataloging overseen by degreed librarians, we’re here to help you maximize your time and budget so you can get back to doing what’s most important.

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“Follett was relentless in making sure we had what we needed.” 
-Tanner Kent, Specialist, Educational Services, Alhambra Elementary School District 

Faster Turnaround Times

On average, in-stock items ship from our service center within five business days, getting you the books you need faster.

A Personalized Customer Experience

Every one of our customers has a dedicated Customer Service Representative standing by to assist them.

Convenient Self-Service

Manage your orders and download educator resources.

Book Processing Prowess

We have over 150 book processors with more than 1,000 years of collective experience.

Expert Cataloging

With degreed librarians on staff and piece-in-hand cataloging to ensure accuracy, our Cataloging Team is a cut above.

Ever-Expanding Selection

Our inventory is constantly growing. Newest additions include Usborne books and an expanding hands-on learning section, including Makerspaces.

Deeper Inventory, Faster Turnaround Times

We understand that empowering educators begins with getting you the materials you need as quickly as possible. Maintaining an industry-leading inventory means we’re able to offer a wide variety of in-stock titles, allowing us to get you the books you need for your classroom or library faster so you can continue to teach and inspire. We currently stock more than 370,000 titles (4.5 million units), including over 75,000 FollettBound titles. When you place an order, our Service Center team gets to work immediately, gathering in-stock titles that will leave our service center within five business days on average. 

Truly Personalized Customer Experience

Education is not a one-size-fits-all profession. We recognize that every teacher, librarian, and administrator has specialized, unique needs, and that the requirements of one school or district are almost always different from those of another. This is why every Follett Content customer is assigned a dedicated Customer Service Representative to assist them. Some situations call for more than a help desk, and our Customer Service Reps are here to provide you with insight and perspective gained from knowing your specific needs. We’re proud to say that the average tenure of our Customer Service Reps is 13 years! Read how we partnered with Alhambra Elementary School District in Phoenix, Arizona.

Next Level Self-Service

With Titlewave®, our proprietary collection development and ordering site, you can go beyond simple order management. Titlewave is designed with one goal in mind: to save you time. It enables you to manage and add to orders, view order status, download MARC records and educational resources, run an online collection analysis, and much more. From book review aggregation and convenient list exporting to sophisticated yet simple advanced search functionality, Titlewave enables you to make truly informed decisions about the titles you’re considering adding to your classroom or library. 

Book Processing Pros

You can expect your processed order to arrive at your institution ready to go from box to shelf – tagged, barcoded, and suitable for immediate circulation. The Follett Content Book Processing Team is composed of more than 150 active processors with a collective total of more than 1,000 years of experience. On average, each of them produces a fully processed library book every 60 seconds! Getting books shelf-ready is no quick task, but this is precisely where our team excels.

First-Class Cataloging 

We understand that proper cataloging is a crucial component of building and maintaining a library collection. As many educators can attest, sometimes information that comes from publishers is subject to change. Follett Content catalogers practice piece-in-hand cataloging to ensure that the materials you order match up 1:1 with the appropriate MARC records. Our Cataloging Team includes degreed librarians who are attuned to the greater world of cataloging outside of Follett, ensuring that current best practices are always applied. 

Ever-Expanding Selection

In order to meet the evolving needs of educators and students, we are always growing. We’re constantly refining our inventory process, using analytics to be aware of trends and demand, in order to continue to offer you the best selection possible. Recent additions to our collection include Usborne titles and our expanding hands-on learning selection, including Makerspaces. Our Curation Team is always on the lookout for the latest and greatest in educational materials so that you can be sure you’ll find what you need and discover something new. 

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